Shipping Policy

Important Shipping Policy Information

  • All deliveries are pending approval and merchandise availability.

  • All orders ship the same or the next business day, Monday-Friday, excluding holidays.

  • Standard shipping typically arrives in 3-4 business days.

  • Economy shipping typically arrives in 5-8 business days.

Q: Will I be notified when my order is shipped?

A: Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number, which we advise you to use to track your package and ensure proper delivery.

Q: When will I receive my order?

A: All orders ship the same day or the next business day, Monday-Friday, excluding holidays, depending on processing and carrier pick-up time. Once the order has shipped, how quickly it is delivered depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimates only - we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.

SHIPPING TIMES EXPLANATION

Shipping Method

Processing Time**

Delivery Times

Total Delivery Time

Standard

1 Business Day

3-4 Business Days*

4-5 Business Days*

Economy

1 Business Day

5-8 Business Days*

6-9 Business Days*

Q: How can I track my order?

A: Tracking information for your order can be found on our Order Status page or the My Account page. Please allow 24-48 business hours (Monday-Friday, excluding holidays) for the tracking information to be updated on the carrier website.

Q: My order has shipped, but I still can't track it.

A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

Q: I don't have my package, but tracking shows delivered.

A: Please check all places around your home where the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others in your household to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building, please check with the management office or receptionist. 

Backordered Items & Shipping Policy

If one of your items is back-ordered, we will shipp separately at a later date via standard shipping, and we will not charg extra. We cannot ship free or back-ordered items by express mail. This is noted in your Order Status online. If you choose an express delivery option and none of the items in your order were shipped via that method, then we will refund you the difference.