FAQ

After selecting the desired product:

1. Click the "Add to Cart" button.
2. Proceed to checkout after selecting items.
3. Fill in the necessary information.
4. Select your preferred shipping and payment options.

Upon placing the order, a web confirmation number will be displayed at the top of the page, and you will also receive a confirmation email automatically.

We provide various payment options, including major credit cards like Visa, Mastercard, and American Express.

No, HardnSoul operates exclusively as an online e-commerce retailer. All products are shipped directly from our warehouse to customers, and we are not accessible to the public.

Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.

We cannot add orders to an account. Ensure that you are logged into your account when placing an order for the information to be accurately reflected on your account.

No, it is required to place all orders through our website online. We are unable to process orders over the phone.

You can contact us via chat or email every day from 10:00 AM to 5:00 PM and Saturday from 10:00 AM to 2:00 PM PST time. Additionally, don't hesitate to get in touch with us through our website.

Resetting your password is easy. Click on the Account Icon at the top of the home page, then select "Recover Password." Enter the email associated with your account and click on "Reset Password." Your new password will be sent to you via email.

To unsubscribe from our newsletter, click the unsubscribe link at the bottom, then confirm on the next page. You'll receive a confirmation message once successfully unsubscribed.

Orders placed by 12 Noon EST will ship same-day. Most orders placed after the 12 Noon EST deadline will ship the next business day.

Delivery timeframe depends on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Order by 12 Noon EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by HardnSoul, or our shipping partners. Please refer to the promised delivery date for accurate date delivery.

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Some orders may be packaged in bubble mailers.

Standard shipping is free for orders over $59+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. 

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.