Return Policy

Return Policy for ErosAura Inc.

At ErosAura Inc., your satisfaction is our priority. We appreciate your choice in shopping with us. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items. To ensure a smooth experience, please familiarize yourself with our return policy:

*Please note: We cannot refund the shipping charges.

Opened/Used Items:

  • We do not accept returns for opened or used items.
  • All items must be returned within 30 days from the date of delivery to qualify for a product value refund.

Defective Items:

  • If a product is defective and broken, we will gladly replace it for you.
  • Defective items are eligible for replacement within 30 days from the original purchase date.
  • Please contact us within 30 days of delivery to report defective/incorrect items. After 30 days, no replacements or refunds will be issued.

Unwanted Items:

  • Opened unwanted items cannot be returned.
  • Unopened, unwanted items can be returned for store credit.
  • Customers are responsible for return shipping costs.

Undeliverable or Returned Packages:

  • Shipping charges will not be refunded for undeliverable or returned packages.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads, And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

For any further assistance or inquiries regarding returns, please contact our customer support. Thank you for your understanding and cooperation.

Commonly Asked Questions

How do I return my order?

After a Return Authorization is approved, eligible items can be shipped back to the address provided at the time of approval.

Return Instructions:

  1. Place your item in a sturdy box and seal it with tape (original shipping materials may be used)
  2. Securely attach a return label to the box (please be sure to either cover, remove or mark through the original shipping label)
  3. Ship your package

I sent an item back without having an RMA approved, will a refund be issued?

Unapproved returns will not be processed due to health and safety concerns. Returns must be returned to our facility with a Return Authorization approved to be opened or processed. If an item/order is sent back without Return Authorization approval, we will reach out to inform you that the package has arrived at our facility and request that a prepaid return label be provided. We will not cover the shipping cost to have the item shipped back to you.

When should I see my refund?

Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. Please save your tracking information. Please note that the exact time frame will be dependent on your bank.