Privacy Policy

ErosAura Inc. Privacy Policy (“Policy”)

This Policy is effective as of Jan 1, 2024

Our mission statement

ErosAura Inc. ("ErosAura," "we," "our," "us") is dedicated to safeguarding your personal information. This Privacy Policy outlines how ErosAura Inc. may collect, use, or disclose personal information, encompassing its website that links to this Privacy Policy, such as https://hardnsoul.com, (the "Website”).

This Privacy Policy does not extend to other online services that we control and maintain but do not link to this Privacy Policy. At the point of personal information collection, we may provide additional privacy notices, which complement this Privacy Policy.

What we do and don't do:

  • We use your Personal Information to provide great customer service, respecting your privacy and adhering to strict regulatory requirements.
  • We go the extra mile to protect your Personal Information.
  • We don't sell your Personal Information to third parties.

Your Personal Information is in safe hands with ErosAura Inc., and this Policy is transparent about how we collect, use, and store it.

Personal information is any information that can make you directly identifiable, including but not limited to name, age, telephone number, addresses, and online identifiers such as cookies (“Personal Information”).

What this Policy contains:

This Policy describes the following important topics relating to your information.

  • Overview - the key information you should be aware of;
  • How we obtain your Personal Information;
  • Collection of your Personal Information and how we use it;
  • Legal basis for the use of your Personal Information;
  • How and why we share your Personal Information with others;
  • How long we store your Personal Information;
  • Your rights;
  • Children;
  • Marketing;
  • Risks and how we keep your Personal Information secure;
  • Links to other websites;
  • Changes to this Policy;
  • Further questions and how to make a complaint.

Overview – the key information you should be aware of

(A) Who we are: At ErosAura Inc. we are the data controller of your Personal Information. All references in this Policy to "ErosAura Inc.", "our", "us" or "we" refer to ErosAura Inc. [and include its subsidiaries and affiliates]. All references in this Policy to "our website", refer to the website owned by ErosAura Inc. at https://hardnsoul.com.

(B) Our values and what this Policy is for: We value your privacy and want to be accountable, fair, and transparent.

(C) Who this policy applies to: This policy applies to visitors to our website and customers who create an account with us.

(D) Your right to object: You have various rights, including the right to object to the use of your Personal Information for marketing purposes.

(E) What you need to do and your confirmation to us: By engaging with us, you confirm that you have read and understood this Policy.

The detail – the key information you should be aware of.

1. How we obtain your Personal Information

You may give us Personal Information about yourself by using:

(a) Online forms provided on our website;
(b) Setting up an account,
(c) Purchasing products;
(d) Using our forum;
(e) Entering competitions;
(f) Contacting us by email, phone, or other means.

2. Collection of your Personal Information and how we use it

Please go to the section or sections below that best describes our relationship with you to find out the Personal Information we collect about you and how we use this information.

2.1 Visitors to our website

(a) What Personal Information we collect about you

We may collect and use any of the following information about you:

(i) your name;

(ii) your email address;

(iii) your telephone number;

(iv) information provided when you correspond with us;

(v) the following Personal Information is created and recorded automatically when you visit our website:

(A) Technical information. This includes the Internet Protocol (IP) address used to connect your computer to the Internet address; your browser type and version; time zone setting; browser plug-in types and versions; operating system and platform; and

(B) Information about your visit and your behavior on our website (for example, the pages you click on). This may include the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

(b) How we use your Personal Information

We will collect, use, and store the Personal Information listed above for the following reasons:

(i) to allow you to access and use our website (including protected areas of our website);

(ii) for improvement and maintenance of our website and to provide technical support for our website;

(iii) to ensure the security of our website;

(iv) to recognize you when you return to our website, to store information about your preferences, and to allow us to customize the website according to your interests;

(v) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use it, and to make it more intuitive. Such details will be anonymized as far as reasonably possible, and you will not be identifiable from the information collected and

(vi) to deal with any inquiries or issues you have about our website, products, and services. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests for customer service purposes.

Please see sections 2.3 and 2.4 for more details about how we use your Personal Information.

(c) A word about cookies

(i) Some pages on our website use cookies, which are tiny text files, often encrypted for privacy, that are stored by your web browser and used to store information between your visits to a website. That information includes the products you have added to your basket and whether you prefer to view products by 'what's new' or 'what's best-selling'.

(ii) We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, personalize the contents of our website, and ensure a consistent experience. We also use cookies to track how visitors interact with our website and monitor our performance.

(iii) Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or use all the functionality provided through our website.

(iv) For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy here.

2.2 Customers who create an account with us

(a) What Personal Information may we collect about you

We may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) your age;

(vi) your gender;

(vii) your day of birth;

(viii) your anniversary;

(ix) your sexual preference;

(x) your relationship status;

(xi) your credit/debit card details;

(xii) information provided when you correspond with us (such as where you report a problem with your order or account);

(xiii) any updates to the information provided to us;

(xiv) information you post on the ErosAura Inc./HardnSoul Forum;

(xv) information you provide when you enter a competition, promotion or survey;

(xvi) information about your account and associated services we provide to you:

(A) Information needed to provide our services to you (including information on account opening forms, order details, order history, and payment details);

(B) Customer services information, and

(C) Customer relationship management and marketing information.

(b) How we use your Personal Information

We will collect, use, and store the Personal Information listed above for the following reasons:

(i) to provide you with our services as an online retailer;

(ii) to facilitate deliveries of our products to you;

(iii) to deal with any inquiries or issues you have about our website, products, services, and your orders;

(iv) to verify your identity;

(v) to send you certain communications you have consented to (including by email, SMS, or telephone) about our products and services, such as administrative messages (for example, setting out changes to our terms and conditions and this privacy policy); and

(vi) if you have consented, we may contact you by email with information about our products and services that interest you.

Please see sections 2.3 and 2.4 for more details about how we use your Personal Information.

(c) Special categories of data.

Some of the Personal Information that we collect about you or that you provide to us about you may be special categories of data. Special categories of data include information about your sex life or sexual orientation. We treat special categories of data with extra care.

(d) Information we need to provide services to you.

We need certain types of Personal Information to provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such Personal Information or ask us to delete it, you may no longer be able to access our services.

2.3 Whatever our relationship with you is, we may also collect, use, and store your Personal Information for the following additional reasons:

(a) to deal with any inquiries or issues you have about how we collect, store, and use your Personal Information or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests for customer service purposes;

(b) for internal corporate reporting, business administration, ensuring adequate insurance coverage, ensuring the security of company facilities, research and development, and identifying and implementing business efficiencies. We may process your Personal Information for these purposes where it is in our legitimate interests to do so;

(c) to comply with any procedures, laws, and regulations that apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

(d) to establish, exercise, or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

2.4 Further processing

We will not use your Personal Information in any way that is incompatible with the purposes set out in section 2. Please contact us using the details in section 12 if you would like further information on the analysis we will undertake to establish if a new use of your Personal Information is compatible with these purposes.

3. Legal basis for the use of your Personal Information

3.1 We consider that the legal basis for using your Personal Information as set out in this Policy are as follows:

(a) our use of your Personal Information is necessary to perform our obligations under any contract with you (for example, to fulfill an order which you place with us) or

(b) our use of your Personal Information is necessary for complying with our legal obligations (for example, if regulatory bodies or law enforcement agencies ask us to share the information) or

(c) where neither (a) nor (b) apply, use of your Personal Information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:

(i) run our business;

(ii) operate and ensure the security of our website;

(iv) provide services to our customers and receive payment and provide customer services; and

(v) for internal group administrative purposes.

Suppose we rely on our (or another person's) legitimate interests for using your Personal Information. In that case, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms, which require protection of the Personal Information. You can ask us for information on this balancing test using the contact details in section 12.

3.2 We may use your special categories of data (such as sex life or sexual orientation) where you have provided your consent (which you may withdraw at any time after giving it, as described below).

3.3 We may process your Personal Information in some cases for marketing purposes based on your consent (which you may withdraw at any time after giving it, as described below).

3.4 If we rely on your consent to use your Personal Information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at erosaurainc@gmail.com, and we will stop doing so.

4. How will we use your data?

4.1 We may share your Personal Information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, corporate strategy, compliance, auditing and monitoring, research and development, and quality assurance).

4.2 We may use your Email address for the purpose of email marketing without sharing to third parties.

4.3 Any third parties with whom we share your Personal Information are limited (by law and by contract) in their ability to use your Personal Information for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your Personal Information are subject to privacy and security obligations consistent with this privacy policy, industry standards, and applicable laws.

4.4 We will also disclose your Personal Information to third parties:

(a) where it is in our legitimate interests to do so to run our business:

(i) if we sell or buy any business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets;

(ii) if substantially all of our or any of our affiliates' assets are acquired by a third party, in which case Personal Information held by us will be one of the transferred assets;

(b) if we are under a duty to disclose or share your Personal Information to comply with any legal obligation, any lawful request from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

(c) in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person, or to prevent any illegal activity; or

(d) to protect the rights, property, or safety of ErosAura Inc./HardnSoul, our staff, our customers, or other persons. This may include exchanging Personal Information with other organizations for fraud protection.

4.5 We may also disclose and use anonymized, aggregated reporting and statistics about our website users or goods and services for internal reporting or reporting to our group or other third parties and for marketing and promotion purposes. None of these anonymized, aggregated reports or statistics will enable our users to be personally identified.

4.6 Save as expressly detailed above, we will never share, sell, or rent any of your Personal Information to any third party without notifying you and obtaining your consent. If you have consented to use your Personal Information in a particular way but later change your mind, you should contact us, and we will stop doing so.

5. How do we store your data?

We keep your Personal Information for only what is necessary for the purposes for which the Personal Information is collected and, where relevant, consented to. The length of time we retain Personal Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and establish, exercise, or defend our legal rights.

6. Your rights

6.1 You have certain rights regarding your Personal Information. If you would like further information about these or to exercise any of them, please contact us via email at erosaurainc@gmail.com at any time.

You have the following rights:

(a) Right of access & to be informed. You have the right to access any personal information we hold about you. You can ask us for a copy of your Personal Information, confirmation as to whether we are using your Personal Information, details about how and why it is being used, and details of the safeguards that are in place if we transfer your information outside of the United Kingdom or the European Economic Area ("EEA").

(b) Right to rectification. You have a right to request we update any of your Personal Information that needs to be updated or corrected.

(c) Right to erasure. You have a right to ask us to delete any Personal Information we hold about you. In certain circumstances, we have a legitimate interest in retaining some Personal Information. You can ask us for further information on these circumstances by contacting us using the details in section 12.

(d) Right to restrict processing: You have a right to ask us to restrict how we process your Personal Information in certain specific circumstances, such as while you are requesting access to your Personal Information. You can ask us for further information on these circumstances by contacting us using the details in section 12.

(e) Right to object: You have a right to ask us to stop using your Personal Information for certain purposes, including direct marketing. If you exercise this right, we will stop using your Personal Information for this purpose. You have a right to ask us to consider any valid objections you have to our use of your Personal Information where we process your Personal Information based on our or another person's legitimate interest.

(f) Right to data portability: You have a right to ask us to provide your Personal Information to a third-party provider of services under certain conditions.

This right only applies where we use your Personal Information based on your consent or performance of a contract and where our use of your information is automated.

We will pass your request on to other recipients of your Personal Information if that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 12.

6.2 We will consider all such requests and provide our response within a reasonable period (and, in any event, within 28 days of your request unless we tell you we are entitled to a more extended period under applicable law). Please note, however, that certain Personal Information may be exempt from such requests in certain circumstances, for example, if we need to keep using the information to comply with our legal obligations or establish, exercise, or defend legal claims.

6.3 If an exception applies, we will tell you this when responding to your request. We may request you provide us with the information necessary to confirm your identity before responding to any request you make. We reserve the right not only to carry out requests if we are reasonably satisfied with verifying your identity.

7. Children

7.1 ErosAura Inc. operates under the 'Age of Consent' law; by placing an order at ErosAura Inc., you declare that you are of the appropriate legal age to purchase the items. Terms and Conditions can be found here: Link to Terms & Conditions.

7.2 Our websites are not directed at children. We do not knowingly collect Personal Information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us by using the information in the "Contacting Us" section below, and we will take steps to delete such Personal Information from our systems.

7.3 Please contact us at support@hardnsoul.com if you know that we may have inadvertently collected Personal Information from a child.

8. Marketing

8.1 We may collect and use your Personal Information for undertaking marketing by email, telephone, and post where consent has been obtained; you may always opt out at a later date.

8.2 We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your Personal Information to any third party for such marketing.

8.3 You have the right to stop ErosAura Inc. from contacting you for marketing purposes. If you wish to stop receiving marketing communications, you can contact us by email at support@hardnsoul.com.

9. Risks and how we keep your Personal Information secure

9.1 The main risk of us processing your Personal Information is if it is lost, stolen, or misused. This could lead to your Personal Information being in the hands of someone else who may use it fraudulently or make public information that you may wish to keep private. For this reason, ErosAura Inc./HardnSoul is committed to protecting your Personal Information from loss, theft, and misuse. We take all reasonable precautions to safeguard the confidentiality of your Personal Information, including through the use of appropriate organizational and technical measures. For example, all information you provide to us is stored on secure servers, and any payment transactions are encrypted using SSL technology.

9.2 During the provision of your Personal Information to us, we may transfer your Personal Information over the Internet. Although we protect the Personal Information you provide us, the transmission of information over the Internet could be more secure. You acknowledge and accept that we cannot guarantee the security of your Personal Information transmitted to our website and that any such transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to prevent unauthorized access.

9.3 Where we have given you (or where you have chosen) a password that enables you to access your online account, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

10. Links to other websites

Our website may contain hyperlinks to websites that we do not operate. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This Policy only applies to the Personal Information that we collect or receive from third-party sources, and we cannot be responsible for Personal Information about you that is collected and stored by third parties. Third-party websites have their terms and conditions and privacy policies, and you should read these carefully before submitting any Personal Information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.

11. Changes to our Policy

We reserve the right to update our Policy periodically. Any future modifications will be published on this page and, when deemed suitable, communicated to you through postal mail or email. Kindly revisit this page regularly to stay informed about any revisions or amendments to our Policy.

12. Further questions and how you can make a complaint

12.1 If you have any queries or complaints about our collection, use, or storage of your Personal Information, or if you wish to exercise any of your rights in relation to your Personal Information, please contact us:
 (a) by email: support@hardnsoul.com

12.2 If you have a complaint about how we use your Personal Information, we would always prefer you to contact us first.